Política de reembolso
Last updated: September 2026
At KYUNKUN LTD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions outlined below.
Return Period
You may request a return within 30 days from the date your order is delivered.
Unfortunately, we are unable to accept returns or exchanges after this period has expired.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and unworn.
- Be in its original condition.
- Be returned in its original packaging.
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The item must be returned with its original tags still attached.
- Not be damaged due to misuse or improper handling by the customer.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards.
- Products showing signs of use beyond what is necessary to inspect the item.
- Products returned without their original packaging.
If a product arrives damaged, defective, or incorrect, please contact us immediately so we can provide an appropriate solution.
How to Request a Return
Before returning any item, please contact our customer support team for return authorization.
For detailed step-by-step return instructions, please visit our Return Procedure page:
https://peakybrothers.com/pages/return-procedure
Email: orders@peakybrothers.com
Please include:
- Your order number.
- Your full name.
- A detailed description of the issue or the reason for the return.
- Preliminary Verification: To ensure proper processing and quality control, our support team will request clear photographs confirming the item's current condition (unworn, original packaging, and tags attached) as well as specific details regarding the fit or reason for the return.
- Photos if the product is damaged, defective, or incorrect.
The return package must be sent to our processing warehouse located in France at the following address provided during return authorization: 36 Rue Gustave Nordon, 54220, Malzéville, France.
Returns sent without prior authorization and without completing this preliminary verification process will not be authorized. As a reminder, return shipping costs and arrangements are strictly the responsibility of the customer.
Refund Process
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method used for the purchase.
Refunds are generally processed within 5 business days after the returned item has been received and approved.
Please note that processing times may vary depending on your payment provider or financial institution.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.
Supporting photographs may be required so that we can assess the issue and provide the most appropriate solution.
Return Shipping Costs
Unless the return is due to a damaged, defective, or incorrect item sent by us, customers are strictly responsible for all return shipping costs, including international shipping fees to our processing warehouse in France (36 Rue Gustave Nordon, 54220 Malzéville, France).
Please note:
- Size exchanges, selection of an incorrect size by the customer, or personal preference changes are considered customer-convenience returns, and the return shipping costs remain entirely the responsibility of the customer.
- Return shipping labels are not provided by KYUNKUN LTD.
- Original shipping charges are non-refundable.
- If a product is genuinely defective, damaged upon arrival, or if we made an error in fulfillment, we will cover the resolution or return arrangements accordingly once verified through our support process.
Exchanges
If you would like to exchange an item, please contact our customer support team before returning your order.
Exchanges are subject to product availability and compliance with the return conditions described above.
Contact Information
KYUNKUN LTD
Company Number: 16925864
Director: Mr Enzo Noé Tranchina
Registered Office Address:
Office 16237
182-184 High Street North
East Ham
E6 2JA
London
United Kingdom
Email: info@peakybrothers.com
Website: https://peakybrothers.com/